RMA Transparencies

Return Material Authorization Request

Compare your Product Serial Number to the guide below to determine which site to use.

If your Part Serial Number has an ALPHA character in Position 6:

Serial Number	Form
12345H7890 or Unknown	Huntsville RMA Form
Serial Numbers - Sylmar If your label contains the following designations or logos:	Sylmar RMA Form
Serial Numbers - TXOPS If your labels contains the following designations or logos:	TXOPS RMA Form

PPG’s aerospace business provides a structured RMA process for the return and repair of aircraft transparencies,  supporting efficient handling and resolution of transparency-related issues. 

Key Steps in the RMA Process

1. Determine the Correct RMA Form above: Identify the appropriate RMA form based on the product's serial number and associated branding. 
2. Complete the RMA Form: Fill out the RMA form with accurate details, including product serial number, description of the issue and contact information. 
3. Submit the RMA Form: Submit the completed RMA form to the appropriate PPG facility as indicated on the form. 
4. Await Authorization: PPG's Aerospace business will review the submitted RMA form and, if approved, issue an RMA number authorizing the return of the transparency product. 
5. Return the Product: Ship the authorized product to the designated facility, ensuring proper packaging to prevent damage during transit.
6. Repair or Replacement: Upon receipt, PPG's Aerospace business will assess the product and perform necessary repairs or replacements as per the warranty and service terms.
7. Return of Repaired Product: Once repairs or replacements are completed, the product will be returned to the customer.

Global Support

For customers outside the United States, PPG Aerospace provides RMA support through its network of Application Support Centers (ASCs) located worldwide.